ibet8 Member Personal Data Protection

1. Introduction

ibet8 ("we", "platform" or "this website") operates under international licensing as an online gambling platform providing services to adult players in Malaysia aged 21 and above. We greatly respect the privacy of every member who registers and uses our services.

This Privacy Policy explains in detail the types of personal information we collect, the purposes for collecting it, how that information is used and shared, and the steps we take to ensure the security of your data. This policy forms part of the overall agreement between you as a member and ibet8.

By registering an account or continuing to use the ibet8 platform, you are considered to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.

2. Personal Information We Collect

ibet8 collects your personal information through several main channels. The types of information we collect are as follows:

2.1 Account Registration Information

When you register a new account, we collect the following information:

• Full name as stated on your identity card (MyKad) or passport
• Date of birth (to verify the minimum age of 21 years)
• An active email address
• Malaysian mobile phone number
• Password chosen by you (stored in encrypted form)
• Identity card number or passport number for identity verification purposes

2.2 Financial Information

To process deposit and withdrawal transactions, we may collect:

• E-wallet account details (Touch 'n Go eWallet, Boost)
• Bank account information for FPX and DuitNow transactions
• Crypto wallet addresses (for USDT, BTC, ETH)
• Transaction history records within the ibet8 platform

2.3 Technical and Usage Information

Automatically, our system also records technical information when you access the platform:

• IP address and general location data
• Device type, operating system and web browser used
• Login and logout session data
• Game and betting activity records
• Language preferences and account settings

We do not collect information beyond what is required for the purposes stated in this policy. All data collection is carried out lawfully and responsibly.

3. Purpose of Use of Information

ibet8 uses the personal information collected for the following purposes:

• Creating and managing your member account securely
• Verifying your identity to comply with international licensing requirements (KYC — Know Your Customer)
• Processing deposit and withdrawal transactions accurately and promptly
• Providing customer support via 24/7 live chat and email in Malay and English
• Sending notifications related to your account, relevant promotions and bonuses
• Detecting and preventing fraud, money laundering and other unlawful activities
• Complying with applicable legal and licensing obligations
• Improving service quality and the user experience on the ibet8 platform
• Conducting internal analysis for product improvement purposes

4. Information Sharing and Disclosure

ibet8 does not sell member personal information to any third party. However, we may share information in limited circumstances as follows:

4.1 Trusted Service Providers

We work with third-party service providers who help us operate the platform, such as payment processors, licensed gaming software providers and security services. All such parties are bound by strict confidentiality agreements and are only permitted to use your data for purposes designated by ibet8.

4.2 Legal Requirements

ibet8 may disclose member information when required by law or a valid court order, including in cases involving financial crime investigations, money laundering or serious security threats.

4.3 Protection of ibet8's Rights

In cases where ibet8 needs to identify, prevent or take action against fraudulent activity, platform abuse or violations of our Terms and Conditions, relevant information may be used or shared with the appropriate authorities.

5. Cookies and Tracking Technologies

The ibet8 platform uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — Required for basic website functions such as login and session security
• Performance Cookies — Help us understand how users interact with the platform for improvement purposes
• Functional Cookies — Store your preferences such as language and display settings
• Analytics Cookies — Used to analyse usage patterns in aggregate and anonymous form

You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the ibet8 platform.

6. Data Storage and Transfer

Your personal information is stored on secure servers operating under ibet8's strict control. Data may be stored and processed outside Malaysia, but in all circumstances we ensure a level of protection equivalent to internationally recognised standards.

ibet8 retains member personal data for as long as necessary to fulfil the original purpose of collection, or for the period required by applicable law and licensing requirements. After that period, data will be securely deleted or anonymised.

7. Your Rights as a Member

As an ibet8 member, you have the following rights regarding your personal information:

• The right to access a copy of the personal data we hold about you
• The right to correct information that is inaccurate or incomplete
• The right to request deletion of your personal data (subject to legal obligations)
• The right to object to the processing of your data for specific purposes
• The right to withdraw your consent at any time
• The right to request restriction of the processing of your data in certain circumstances

To exercise any of the above rights, please contact the ibet8 support team via live chat or email. We will respond to your request within a reasonable time, generally within the timeframe set by applicable privacy guidelines.

8. Security Measures

ibet8 implements various technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction:

• 256-bit SSL encryption for all data transfers between your device and our servers
• Two-factor authentication (2FA) available for all member accounts
• Continuous monitoring of suspicious activity by our security team
• Strict internal access controls — only authorised personnel may access member data
• Regular security audits by independent parties to identify and address any vulnerabilities
• Passwords are stored in hashed form that cannot be decrypted

While we take every reasonable step to protect your data, no system can guarantee absolute security. We encourage you to also take precautions by keeping your account password confidential and not sharing it with anyone.

9. Changes to This Privacy Policy

ibet8 reserves the right to update or amend this Privacy Policy from time to time. Any significant changes will be communicated to you through one of the following methods:

• A notice on the ibet8 platform when you log in to your account
• A notification sent to the email address registered with your account
• An update to the "Effective date" shown at the top of this policy

Continued use of ibet8 services after notification of a policy change is considered your acceptance of the latest version. We encourage you to check this page from time to time to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact the ibet8 support team through the following channels:

• 24/7 live chat on the ibet8 platform — the fastest way to get an immediate response
• Support email: [email protected]

Our team is ready to assist you in Bahasa Melayu and English. We are committed to handling every privacy-related enquiry seriously and professionally.